FAQ

How much bleed do I need to include in my artwork file?

To assure the best outcome for your product, please include a 0.125″ bleed on all of your artwork. This assures that there is enough of your artwork beyond the edges to allow for our cutting process. Please use our templates included on each product page if you need assistance with your file setup.

Why is the color on my cards different?

In order to provide our low pricing, we use a process called “Gang-run printing”. In this process we print multiple project in one run. This helps us to reduce cost and paper waste. Color balance on a gang print run is difficult to maintain. Since so many other print projects are placed side by side, a gang print project is harder to control for color quality issues. Because of this we cannot guarantee a specific color match for your product. The good news is that most of the time, the color is either very close or spot on and we can offer this product at a great price.

How do I find my UPS tracking number once my order is printed?

Once your order is completed and a UPS tracking number is created, you can log into your account page to find your tracking number. Once logged in, go to My Account > My Orders. Once you are on your order page, select the order you wish to track. At the top of the order page you will find your tracking number as well as a live tracking link to view the status of your order with UPS right here on our site.

What is the turnaround time for my business card order?

The print time for our business cards is five business days. Once they are printed, a UPS tracking number is created. Once you have the tracking number, you can follow your order to delivery. The tracking number can be found on your order history page when you are logged in to your account.

Who do you use for shipping?

We us UPS to ship all our products.

What is the shipping time?

Currently, we offer a flat shipping rate for UPS ground. It is estimated to take 1 – 7 business days for shipping depending upon your location and the production facility where your cards are printed. If you upgrade your shipping to a faster shipping time, it will be displayed in your selection.

Can you ship to a PO Box?

No. We use UPS and they will not deliver to PO Box addresses. You must provide a valid physical address for any item you order.

Can you ship more than one box of cards at a time?

Yes. If you order more than one box, you will be taking advantage of group shipping. The system will automatically calculate this discount in your shopping cart. There is one flat shipping price for each group shipped up to 10 boxes.

How do I keep my business cards from cracking on the edges?

Cracking along the edges of business cards can sometimes occur when the card contains high values of ink, especially dark colors.

This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

How do I make sure to get a rich black color?

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

Black

C: 0% M: 0% Y: 0% K: 100%

Recommended Black

C: 60% M: 40% Y: 40% K: 100%

How do I properly produce a Grayscale image in CMYK?

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.

Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary.

To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click “Monochrome” and adjust accordingly.

How do I make sure my blue doesn’t turn out purple?

When using a blue color in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

Blue

C: 100% M: 100% Y: 0% K: 0%

Recommended Blue

C: 100% M: 70% Y: 0% K: 0%

Can I include the front and back of my card into one file?

No. We are specifically set up to process one side at a time, and this requires that each side of a job be on a separate file.

Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.

How should I set up bleed and crop marks?

A bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, a bleed is needed to preserve the finished look and the quality of the final product.
Please keep all text at least 0.125″ inside the cut-line
Bleed and Crop marks

When sending an .eps or .pdf, make sure to include crop marks so we can cut the job correctly.

What resolution should my files be created in?

Low resolution files may be printed as is or they’ll be placed on hold until we receive new files, which will delay you receiving your printed cards.

Below is an example of the difference in resolution. The image to the left is an example of a low resolution image. The image to the right is the same image at 300 dpi.

 

Resolution

What color mode should I use?

If you send us an RGB file, there is a chance that a color shift may occur and you might not be satisfied with your job.

You should always start and finish your designs in CMYK color mode to ensure accurate color matching.

What type of files can I upload?

We recommend saving as a PDF.

You may also send the following types of files: jpg, jpeg, psd, tif, tiff, eps, ai, and png.

We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up the turnaround time. Remember to add crop marks and flatten your files before uploading.